Raipur Municipal Corporation (RMC) respects your privacy and is committed to protecting the personal information you provide while using the Hoarding Management System (HMS) web and mobile applications. This Privacy Policy outlines how your data is collected, stored, used, and protected.
1. Information We Collect
We may collect the following types of information from users:
👤 Personal Information
Name, mobile number, email address, organization details
🏢 Business Information
Hoarding agency name, registration documents, license details
📍 Location Data
GPS data for geo-tagging hoardings (with user consent)
📸 Documents & Photos
Uploaded as part of application and compliance process
💳 Payment Information
Transaction details only; card/bank details handled by payment gateway
2. How We Use Your Information
The information collected is used for the following purposes:
- To process hoarding registration, approvals, and renewals.
- To facilitate communication between users and RMC officials.
- To ensure legal compliance and verification of hoarding locations.
- To generate MIS reports and dashboards for administrative decision-making.
- To send alerts and notifications related to AMC expiry, payments, or updates.
3. Data Sharing and Disclosure
We do not sell or rent user data to third parties. Your data may be shared:
- With authorized municipal officials for regulatory purposes.
- With government agencies if required under applicable laws.
- With technical service providers (e.g., hosting, GIS APIs) strictly for system functionality.
4. Data Security
We adopt appropriate technical and organizational measures to:
🔐 Security Measures
- Protect data from unauthorized access, alteration, or disclosure
- Use encrypted connections (SSL/TLS) for secure data transmission
- Restrict access to sensitive information to authorized personnel only
5. Cookies and Tracking
Our web portal may use limited cookies:
- To maintain session integrity during login.
- To collect usage analytics for system improvement (non-personally identifiable).
You can control cookie preferences through your browser settings.
6. User Rights
Your Rights Include:
- Access your registered information
- Request correction of inaccurate data
- Request deletion of your account (subject to regulatory retention requirements)
Requests can be submitted via the Contact Us section or through RMC IT Support.
7. Retention of Data
Your data will be retained as long as required for operational, legal, or audit purposes by Raipur Municipal Corporation. Data not required for ongoing service may be archived or securely deleted.
8. Third-party Links
This portal may contain links to external services (e.g., payment gateway, map services). RMC is not responsible for the privacy practices of these third-party sites.
9. Updates to this Policy
RMC reserves the right to update this Privacy Policy as needed. Any changes will be posted on this page with the revised date.
⚠️ Important Notice
By using the HMS platform, you acknowledge that you have read, understood, and agree to this Privacy Policy.