This policy outlines the refund terms for payments made through the Hoarding Management System (HMS) operated by the Raipur Municipal Corporation (RMC). Please read it carefully before proceeding with any transactions.
1. No Refund for Approved Services
- No refunds will be granted once payment is made for approved services such as hoarding registration, renewal, or AMC fees.
- This includes license fees, penalties, and processing charges.
2. Duplicate/Excess Payments
Refunds may be considered under the following scenarios:
- Duplicate payment due to technical issues or multiple submissions.
- Excess amount paid unintentionally by the user.
- Failed transactions where the amount is debited but the service is not recorded or delivered.
To request a refund, users must:
- Submit a written request to RMC along with transaction proof.
- Include details such as UTR/Transaction ID, payment date, amount, and service purpose.
- Ensure the refund request is raised within 7 working days of the transaction.
RMC reserves the right to verify and approve the refund request at its discretion.
3. Timeline for Refund Processing
- Approved refunds will be processed within 15–20 working days.
- Refunds will be made using the original payment method only.
4. Contact for Refund Queries
Reach Us At:
- Department: Accounts Department – Raipur Municipal Corporation
- Email: dc_rmc@rediffmail.com
- Phone: +91-771-2535780, 2535790
- Office Hours: 10:00 AM – 5:00 PM (Monday to Friday)
5. Disclaimer
- RMC reserves the right to reject any refund request found fraudulent or non-compliant.
- This policy may be updated at any time without prior notice.
⚠️ Important Notice
By using the HMS platform, you acknowledge and agree to the terms of this Refund Policy.